Being a digital-first bank means offering the accessible banking tools that every single customer can use. So as our technology develops, we’re here to help our customers help themselves – by making the most of our online platform and mobile app.
Speaking to customers on the phone, you’ll not only resolve any technical issues they’re having, but also coach them through the steps to explain how things work – helping avoid any future issues. Of course, you’ll need to know our systems back-to-front and upside-down. While our training will bring you up to speed on the technical side of things, it’s important that you bring the kind of patient and friendly approach that puts people at ease, ensuring every call results in a happy customer.
Alice Strauh, Customer Service Representative"Customers are very thankful for our help, because we take our time and explain it plain terms – giving them that 1-to-1 service."
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